You may return most items sold by Gallery of Love within 30 days of delivery for a full refund. We'll also pay the return shipping cost if the return is a result of our error. Please note that we are UNABLE to return PERSONALIZED items except in cases where a typo has been made by us (however, if you received a *damaged, defective, or incorrect item, please call us toll free at 1-877-OUR-LOVE and we will resolve the matter. *If damaged, DO NOT discard product and packaging and shipping material, as it will be needed for insurance claims purposes.

Exchanges

Exchanges will be accepted on UNPERSONALIZED certificates only within 30 days of delivery. Additional shipping and handling to be paid by customer. Please note that we are unable to exchange personalized items except in cases where a typo has been made by us.

Still have questions?

We'd be happy to talk to you, call us at Gallery of Love toll free at 1-877-OUR-LOVE. Thank you for viewing our site!

SHIPPING INFORMATION

Shipping Method

Gallery of Love ships UNFRAMED certificates via USPS first-class or priority mail. *All FRAMED certificates are shipped via UPS ground. Tracking numbers will be emailed to the customer for all UPS shipments. We ship throughout the week from Atlanta, GA.

*This applies to orders within the contiguous United States. Customers ordering from Hawaii, Alaska, Puerto Rico, Caribbean and all others outside the U.S. call Gallery of Love at 1-877-OUR-LOVE for pricing and shipping options as well as approximate delivery time.

How long will my order take?

Gallery of Love will fulfill your order within 1-3 business days and be ready to ship it out the following day* (NOT including weekends & holidays) depending on whether it's a plain print, personalized or fully framed order. *Please CLICK HERE to see an APPROXIMATE GROUND DELIVERY map for the continental U.S. All orders shipped from Atlanta, GA 30062.

Need expedited shipping? Just call us! Gallery of Love can be reached toll free at 1-877-OUR-LOVE. 2-day, 3 day and overnight shipping can be arranged for an ADDITIONAL FEE.